Big Air Gymnastics

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Based at two locations in Wellington City and Tawa, Big Air Gymsports & Cheerleading needed club management software that would save them time in their already busy schedules. Big Air were using MindBody Software and wanted to transfer away from this platform. They needed a software system that could provide greater capability and functionality than they already had. In addition, Big Air needed a system that would manage and navigate this transition between one platform to the other easily and effortlessly.

One unique challenge that Big Air faced was the sheer amount of classes that needed managing at both of their gyms. Big Air runs classes for youngsters who have just started walking, toddlers and primary aged children, as well as classes for advanced gymnastics, free-running classes, trampolining, cheer and tumbling. Big Air also runs their highly popular holiday programmes every school holidays. Managing all of these highly dynamic class schedules was a nightmare!

Another challenge Big Air had was the familiarity their clients and personnel already had with their existing software. Transferring their customers away from a process which they already knew and were familiar with was a challenge. We had to both provide a system that far outshone the previous management and registration processes and also train management, staff and personnel in a way that they could easily and confidently field questions about this new system.

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Big Air Gymnastics

Big Air Gymsports and Cheerleading was the first large club that Friendly Manager on-boarded. With 2,000+ members, this was a major feat. We mastered this transition through training and support, smooth data integration and communication, and responding with innovation and precision to the unique needs that arose throughout Big Air’s transition from MindBody to Friendly Manager.

In this transition, we introduced integration with the Brisbane-developed payment gateway, Ezidebit. This allowed payments to be received promptly and on time by Big Air, a huge plus for both Big Air and other Friendly Manager clientele.

Big Air GirlThe management at Big Air Gymsports absolutely love the system! They love the ease in which they can manage all of their customer needs from one platform. The chaotic dynamics of their highly varied class schedule has been tamed through Friendly Manager’s software, even with the diversified needs of adding a holiday programme to the mix! With all classes managed through the software, taking attendance is now an easy task.

They value the ongoing support and communication they've received, and the switch to Friendly Manager has given Big Air more capacity and saved them time, energy and resources. They find the management of their two active gyms far easier now, on the Friendly Manager system. 

Club icon   Club
  Big Air Gymnastics
     
Members icon   Members
  5,000
     
Sport icon   Sport
  Gymnastics
     
Location icon   Location
  Wellington

 

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Challenges

  • Software providing greater capibility and functionality

  • Software to deal with a large amount of classes over a range of different skill and age levels

  • Manage dynamic class schedules in their highly popular holiday programmes

  • Ensure ease of use for their clients on the new software

Outcomes

  • Varied class schedule tamed by Friendly Manager's software

  • Easily navigate between set classes and holiday programmes

  • Efficiently operate all scheduling for their two gyms from one software

  • Taking attendances with ease to ensure data is accurate

  • The software has given Big Air more capacity and saved time, energy and resources

The Friendly Manager system has changed and improved the way we do things. The team at Friendly Manager took the time to understand how our systems work, established what our business needs were and then used impressive initiative, computer development knowledge and design skills to solve all our issues.

This has been a positive process which has left us with a customised system that has improved our business efficiency and accuracy. The implementation of this system is saving us valuable time and getting things done in a much more effective and faster way! I have used other computer systems which have promised the world, and then turned out to be inflexible, with long processes and have caused issues but Friendly Manager reviewed what we needed and solved all of our computer issues.

Friendly Manager went ahead and improved systems to make processes more efficient, even when I didn’t request it, as they could see ways to make things simpler and easier for our business, and I couldn’t thank them enough for this.

Friendly Manager went the extra mile for my company and I recommend them to everyone!!!

 

Leanne Devenport - CEO & Founding Director

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